FAQs

How long does shipping

Shipping times vary depending on your location. Typically, orders are processed within 1–3 business days, and delivery takes 5–10 business days. Custom products may take slightly longer due to production time.

Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs may vary based on your location.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real-time.

Do you accept returns or exchanges?

We accept returns for unused, unworn items within 7–14 days of delivery. However, customized products are non-returnable unless there is a defect or error from our side.

What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order with photos, and we will resolve the issue as quickly as possible.

Can I change or cancel my order?

Orders can only be modified or canceled within 12 hours of placing them. After that, processing begins and changes may not be possible.

What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods available at checkout.

Do your perfumes last long?

Our fragrances are selected for quality and longevity, though performance may vary depending on skin type and usage.

How can I contact customer support?

You can reach us anytime through our Contact Us page or email us directly. We aim to respond within 24 hours.

Do you offer discounts or promotions?

Yes! We regularly offer promotions and special deals. Stay updated by subscribing to our newsletter or following us on social media.